FAQ
How Do Filter Views Work?
Section titled “How Do Filter Views Work?”Filter Views help users quickly organize data in the registers. Custom filter views are private to the user.
- To create: Select the filter icon, choose fields and values, click Save, then Create New View.
- To update: Add or remove filters, click Save, then Update.
- To rename or delete: Open the filter dropdown and select the pencil icon.
The Default View highlights open High and Critical risks to help with prioritization.
Can I Share a Filter View with Another User?
Section titled “Can I Share a Filter View with Another User?”Filter views are user-specific. You can share via URL: open the filter view, copy the page URL, and send it to another user. They will see the same filter parameters.
How Do I Track Changes to a Record?
Section titled “How Do I Track Changes to a Record?”There are three ways:
- Follow a RSK or INC — Updates are communicated via in-platform notifications (bell icon).
- Assigned To — The assigned user automatically receives notifications for all changes.
- Notification Subscriptions — Via Settings, subscribe to urgency-driven risks, severity-driven incidents, threat-based incidents, and new entries.
What If New Information Changes the Severity?
Section titled “What If New Information Changes the Severity?”Once an incident is created, subsequent investigation may surface new information that could affect Severity. Capture updates in the Comments section, then hit the AI Suggest Score button to assign a new Severity.